[Steph1]

I appreciate that this thread was from sometime ago but I have the same problem Did your daughters issues get resolved, I have purchased a new computer and downloaded e books before loading ADE I also didnt realise that I already had a ADE ID and created a new one so keeps telling me my PC not authorised to see the books ive donwloaded, also cant see any of the previous books that I purchased via the old PC before it packed up. contacted ADOBE support and they have been pretty useless spent hours on this now. I think after reading the issue here its clearly becvause i downloaded the books before authorising my pc to ADE and because I created a new ID everything has got confused. I have constantly asked ADOBE to check the previous ID used and delete the new ID I set up, but they keep just sending me instructions on how to reset i.e deathorise and reauthorise this does not work and when I try it know it states to many activations. Would anyone agree that I need the erroneous ID deleted and the original re-set. I would then probably have to contact WHSMITHS to ask them to resend the order so I can start from scratch. Would any one have any other suggestions. Thanks in advance. Steph Arnold