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I am currently trying to install firmware 1.71, but my first download of it from the official website wouldn't open. We'll see if it helps, but I have a feeling it won't since it doesn't sound like this is a common issue that would get addressed via firmware. Am I going to have to send it back to Amazon UK? I'm unsure what else to do at this point.
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Did you extract the .zip file and put the EBOOK.HEX file on your SD card?
samac