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I have had problems with bookeen not replying promptly. But it is probably just depending on how busy they are that particular day. They are only a couple of people and its getting quite hectic sometimes. And on monday, after having many hours of pcking and shipping done they get notified, that they have lost a few hundred units and many hours of work, because someone robbed the FedEx truck. I feel for them. But i can also understand people who are being annoyed by slow responses. Bookeen should get a ticket system going.
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