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I've personally always had prompt replies from "support@bookeen.com", jpb, which is why I have a suspicion that your e-mail is not reaching them. It's far more likely than sinister conspiracy theories, IMHO. I'm very sorry to hear that you're having such awful problem contacting them; forgive the obvious suggestion, but have you checked your spam filters to make sure that Bookeen's replies to you aren't getting lost?
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