Quote:
Originally Posted by chamekke
I accidentally bought two Kindle books wirelessly (I'd been attempting to download samples), and returned both to Amazon for a refund. However, both times I failed to press the "Purchased accidentally?" link that allows you to "return" them instantaneously.
The first time I was under the impression I'd downloaded the sample, and only twigged when I was far, far into the book that it was too long to be a sample. (Yes, you'd think I would have noticed the confirmation of purchase page. I think I pressed the Back button so quickly that the Kindle flashed on it only momentarily, so I didn't spot it.)
The second time, there was a bit of delay (maybe my network was slow?) and I thought I was pressing down to select Sample instead of Buy, but managed to press Buy. Then I squawked "Back! back!" and pressed the Back button in the hope that I could reverse before the purchase went through... but of course what happened was that I bought the book AND wasn't able to press the "Purchased accidentally?" link because I reversed back to the main book page too quickly :-P
I immediately contacted Customer Service and asked them to take the book back (in the second case, I did not even open it - which I hope they could see). They were very gracious about the whole thing. I, of course, felt like a complete idiot.
So henceforth I am being very slowwwww and careful, as I really do not want to find myself being banned. (And that's one thing about purchasing via the website and uploading via USB port, rather than via the Kindle itself: it's almost impossible to make that mistake!)
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Haha! The sample vs buy thing gets me all the time. Thankfully, I usually catch click the Purchased Accidentally button. Only once did I have to contact customer service for an accidental ebook purchase.
I think that one should be able to return a book through the firmware within 3 minutes of purchase. That way, if the book is poorly formatted or different from expectations, the customer can easily return the book without having to take the time to contact customer service. In addition, there should also be a list of options (after clicking the return button) to explain why the book should be returned.
However, it's not a significant problem. Contacting Amazon customer service is relatively painless.