Quote:
Originally Posted by kjk
What always jars me are those products that have the big notice inside: "If you have a problem with the product, contact us directly, NOT THE PLACE YOU BOUGHT IT FROM". What's up with that? ;p
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In my experience these are usually products that consist of many parts and must be assembled by the consumer. The companies would much rather send you missing or damaged parts than get this stuff sent back to them by the retailers.
I have called several of them in the past and had parts shipped to me free of charge and very quickly. They have even gladly replaced parts that I broke myself during assembly at no charge.
You CAN still return those items to the store where you purchased, but it's much easier to just call the number provided. Nothing to be wary of.