Quote:
Originally Posted by mr ploppy
No, the first port of call should be where you bought it from. It is their responsibility to provide you with a working device. The only time you would go to the manufacturer is if it develops a fault after you bought it and within whatever warranty period you got with it.
So if you bought a dead Kindle from Tesco you would take it back to Tesco, not send it to Amazon.
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Absolutely right. Your contract is with the retailer, not the manufacturer, and - whatever they might claim - they have a legal obligation to either repair or replace it, or to offer you a refund.