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I'm glad that it all got straightened out. I've got both a 500 and a 505 just so I will have a backup in case something goes bad.
One of the things that I've found on most products is when a product gets into a bad state and it's not hardware related. Typically you can clear it up by uninstalling and reinstalling. With the Sony, you do have to make sure you deauthorize before you do so.
Also, I think that you will find that your books are stored on your pc, so rather than downloading your books again (yes, I agree it's a painful process), you can copy them to a new directory before uninstalling, then import them once you have reinstalled the software and reauthorized the software and you will be good to go. I keep backup copies of my purchased books in several different locations just in case.
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