|
Customer service is the bane of most companies. The agents are often the lowest paid next to the janitors. MobileRead on the other hand is full of some very smart people who have a collective experience far greater than the aforementioned service reps. In your case, no one has recorded the problem you had nor the solution. Until the response scripts are updated, they'll never have a clue. A lot of companies are going the self-service route. They invest money in forums, FAQs and knowledge bases. Many times I find that I can fix things or find the answers much more quickly on my own.
PCH
|