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boca · 02-02-2008, 10:54 PM

Now that Sony Connect has come back to life...

Hard reset my reader.
(pressed the center button to get rid of that "Invalid Format" massage.
Deauthorized my computer.
Uninstalled the software.
Reinstalled the software.
Re-authorized my computer.
Downloaded my books again (painfully tedious process)
Copied the books across and...

Now I am reading Deja Dead again.
WOOOHOOO!!!!

Now why is it that I had to rely on comments from users in this forum to get this sorted, instead of getting support from Sony?

Thank God for groups like this. I think Sony would do best by getting their tech reps to read the forums BEFORE they are allowed to talk to consumers.

02-02-2008, 10:54 PM	#6
boca Connoisseur Posts: 51 Karma: 364 Join Date: Oct 2007 Device: Sony PRS-300	Well all's well that ends well Now that Sony Connect has come back to life... Hard reset my reader. (pressed the center button to get rid of that "Invalid Format" massage. Deauthorized my computer. Uninstalled the software. Reinstalled the software. Re-authorized my computer. Downloaded my books again (painfully tedious process) Copied the books across and... Now I am reading Deja Dead again. WOOOHOOO!!!! Now why is it that I had to rely on comments from users in this forum to get this sorted, instead of getting support from Sony? Thank God for groups like this. I think Sony would do best by getting their tech reps to read the forums BEFORE they are allowed to talk to consumers.