I also
finally heard back from Sony's tech support. They seem to confirm what I suspected--that a file in the install has become corrupted. Unfortunately, that file is not removed during an uninstall (and is not overwritten if it's found during a re-install), so they told me to uninstall thusly:
Quote:
|
Originally Posted by Sony
To help correct your issue with the eBooks software please follow the
below steps:
Go to Start>Control Panel and open Add/Remove programs. Find and
uninstall/remove "eBook Library by Sony".
Open My Computer.
Go to Tools>Folder Options.
Click View and select “Show hidden files and folders” and click ok
Please delete the following folders as listed below:
For XP
C:\Documents and Settings\All Users\Application Data\kinoma
C:\Documents and Settings\All Users\Application Data\Marlin
C:\Documents and Settings\%username%( i.e. you windows log in name)
\Local Settings\Application Data\kinoma
C:\Documents and Settings\your user name\Local Settings\Application
Data\Sony Corporation
C:\Program Files\Sony\eBook Library
For Vista
C:\ProgramData\kinoma
C:\ProgramData\Marlin
C:\Program Files\Sony\eBook Library
C:\Users\%username%\AppData\Local\Sony Corporation
C:\Users\%usernam%\AppData\Local\kinoma
After doing so, reinstall your Connect Reader software from:
http://ebooks.connect.com/downloadclient.html
You might also want to experiment with connecting the reader in
different USB ports. |
PLEASE note that this will delete all books in your Library as well. Make sure you have a back-up if you need it! I hope this helps somebody. It worked for me (i.e., I did not ever have to re-format my reader).