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My reader developed a while "line" down the middle of the screen. It is like a line of stuck pixels. I called sony and they said I had to mail it in for service. I sent it in. I was told it would be back in two weeks. It has now been three weeks and every time I call I am told they are waiting for a part. I have tried to find out how long it will take for the part to come in but no one will answer. By the time I get it back my 90 warranty will be gone. So, if I have any more troubles I will have to pay for the service myself.
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