Quote:
Originally Posted by boca
So the way I look at it, they break it, and I pay 30% of the cost of a new machine for the same people to mend it again.
So ...Do NOT format the memory using the Sony Reader menu items, do NOT perform a hard reset, and ALWAYS make sure you have valium close by you when you phone Sony Tech Support team.
Consider yourselves warned!
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I would ask to speak to a supervisor and explain to them what you told us here. It may take a couple of tries to get one - I have noticed that when I try to speak to a supervisor for any company's customer service, about half the time I am "accidentally" hung up on, transferred back to the main phone pool, or transferred to the wrong department. But usually once I get a supervisor, they are more willing to help me out.
Edit - I don't know if this will work with Sony in particular--I have not dealt with their customer service in a very long time. But it has worked for other companies