[boca]

So here is a lesson for all.
I have been enjoying my 505 since Oct, no problems at all with the system...until last night.

I bought a couple of books from the Sony Connect service and noticed that when I connected the reader to my machine that neither of them synchronized across.

So I tried again...no dice.

I then switched off the auto sync and tried to manually move them. Again no good.

So I took the dramtic step of formatting the reader through the Reader's own menu option (under Advanced options).
This cleared the memeory, and when I tried to re-synch, only 5 out of the 100 books actually came over.
"Very Strange" I thought to get some but not all.

So I phoned up the Sony Tech Service group who then advised me to perform a hard reset.
On switching on the machine after this, I get the message "Invalid Format!"

And the machine freezes out. Nothing shifts this, so the Techy person says I have to send it to Texas for mending.
She makes me dig around to find the receipt I got from Sony Style...because of course she cannot look it up herself, and she informs me that the system is out of its 90 day warranty and I have to pay $95 + postage there to get it mended!

So the way I look at it, they break it, and I pay 30% of the cost of a new machine for the same people to mend it again.

So ...Do NOT format the memory using the Sony Reader menu items, do NOT perform a hard reset, and ALWAYS make sure you have valium close by you when you phone Sony Tech Support team.

Consider yourselves warned!