Quote:
Originally Posted by mcdaniel
Your posting makes me very glad that I decided to go through the order process on the NAEB Store and elect to pay by personal check, mailed to your Post Office Box. Thus, my replacement order for the PayPal cancellation should now be in your hands.
I must admit that I have now become very cynical about the use of credit cards for NAEB orders. Hope that things do improve after our first shipment is delivered to customers.
Robert (original Store Order #18, replacement Store Order #132)
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It was our own bloody fault. Not having any experience in how to set up for credit cards, we opted for the simplest version, the one which authorized *and* charged in one single step. But that's only for companies which are shipping same-day as the orders are placed. For companies such as ours, the *proper* process is to run the orders through to generate an authorization number, then hold the authorization number until we are ready to pay for our own product. At that time, we would then do what's called (by the credit card processors) a 'forced sale' in which the entire batch of credit cards are finally charged. For us, that means we don't actually *charge* our customers credit cards until we know we've reached the minimum order quantity (Bookeen's). It's only complicated at our end. To the customer's eyes the process works the same way as it does with authorize-and-charge.
Derek