Quote:
Originally Posted by delphidb96
I have spent the last several *DAYS* playing phone tag with e-onlinedata's customer service department. And I *HAVE* to speak with the rep, not just email the person... Every single time I call - and yesterday alone I called nine times - I get put to voice mail. And then they call back at the end of the day or when I'm not near my phone. Today, despite leaving four separate messages yesterday, I got on the phone at 7:30am, my time, only to find out via the message on the person's phone that she was 'out of the office' today and wouldn't be back until tomorrow - *BUT* she left a name for anyone to call who couldn't afford to wait. You guessed it, that person, after five voicemail messages, has not responded. Not even to a request that he contact me via email as it seems he and I can't seem to connect by phone.
Until I can talk to a 'live voice', the order process is on hold. Sorry. 
Derek |
Your posting makes me very glad that I decided to go through the order process on the NAEB Store and elect to pay by personal check, mailed to your Post Office Box. Thus, my replacement order for the PayPal cancellation should now be in your hands.
I must admit that I have now become very cynical about the use of credit cards for NAEB orders. Hope that things do improve after our first shipment is delivered to customers.
Robert (original Store Order #18, replacement Store Order #132)