Quote:
Originally Posted by ggendel
I hate to keep asking, but when can we reorder? I'd like to help contribute to NAEB by buying through them, but the lack of progress is getting stressful.
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I have spent the last several *DAYS* playing phone tag with e-onlinedata's customer service department. And I *HAVE* to speak with the rep, not just email the person... Every single time I call - and yesterday alone I called nine times - I get put to voice mail. And then they call back at the end of the day or when I'm not near my phone. Today, despite leaving four separate messages yesterday, I got on the phone at 7:30am, my time, only to find out via the message on the person's phone that she was 'out of the office' today and wouldn't be back until tomorrow - *BUT* she left a name for anyone to call who couldn't afford to wait. You guessed it, that person, after five voicemail messages, has not responded. Not even to a request that he contact me via email as it seems he and I can't seem to connect by phone.
Until I can talk to a 'live voice', the order process is on hold. Sorry.
Derek