Quote:
Originally Posted by thetechnobear
.....What's interesting for Amazon and Kindles (any version) is they make more money out of content, so they need to keep customers happy to keep them on the 'platform'.....
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And I think they're failing here. I have been using a Kindle since Jan 2010 and now have three in the house. We've also bought three more for presents.
However, the latest K3 pages update has left a very sour taste in our mouths especially as our last Kindle - a DXG - was bought just last December and is still the current model.
And judging by the angst on the various Kindle forums (admittedly not every Kindle owner visits forums, of course), a lot of Kindle owners are upset about being left behind.
I am personally happy with locations/percentage showing on the screen but because page numbers have been a contentious issue since the K1, I think Amazon is making a huge public relations error by not including all models (if possible) with the update.
I have been a great advocate of the Kindle which has led to quite a few sales but now with new ereaders coming on the market all the time I will consider other brands when I buy my next one.
Amazon is the only major company I know that is dumping customers who have products only months old. My 3yo Ford's computer still gets updates at each service, my 4yo Nokia got a firmware upgrade earlier this year and Apple has announced it will continue updates for the iPad 1.
As you said Amazon needs to keep their customers happy so they come back and buy more books - they need to provide reasonable after-sales software support Kindles if they expect customer loyalty to be sustained in what will become a more competitive market.