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Amazon used to sell eBooks before the Kindle came along. Amazon stopped selling them and took away the ability to download them. People who needed to download them again because they changed computers were unable to do so. So the copies they owned were useless because the DRM prevented them from using what they legally purchased.
Was this good? NO! Was DRM helpful? NO! Did people lose money? YES!
So when has DRM ever been helpful to the customer?
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