Lol.. Have to love customer service
My initial support ticket:
Quote:
Did the upgrade today to both the new desktop and new WiFi client. While reading an ePub later on I experienced many times "slowness" in responding to page turns, and at one point, it seemed that the reader totally hung. My only option was to hold the power switch which eventually turned the unit off and back on.
When it came back I was now shown at 99% through the book I had been in, although I knew it was closer to 50%.
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The reply:
Quote:
Hi,
Can you please let us know what kind of ereader you have so we can better assisnt you
Thank you
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