MobileRead Forums - View Single Post - PRS-950 Another broken screen...?

grissley · 03-15-2011, 12:50 PM

Sony response is that if the hard reset didn't work, the item has to be sent for service to US.
The shipping to US would be damn expensive, there is a threat they will charge me taxes once it is sent back, but the biggest threat is that I pay for shipping, send the item, then will have it sent back, pay the toll and taxes, and then see the information that the damage is not covered by the guarantee, so they send the item back not repaired...

ughh.

EDIT

The only US Sony repair facility is in Laredo, Texas.
Shipping to Laredo is 100$.
What a bad luck :-/

03-15-2011, 12:50 PM	#8
grissley Enthusiast Posts: 49 Karma: 320 Join Date: Nov 2010 Location: Poland Device: PRS-950sc	Sony response is that if the hard reset didn't work, the item has to be sent for service to US. The shipping to US would be damn expensive, there is a threat they will charge me taxes once it is sent back, but the biggest threat is that I pay for shipping, send the item, then will have it sent back, pay the toll and taxes, and then see the information that the damage is not covered by the guarantee, so they send the item back not repaired... ughh. EDIT The only US Sony repair facility is in Laredo, Texas. Shipping to Laredo is 100$. What a bad luck :-/ Last edited by grissley; 03-15-2011 at 01:53 PM.