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Okay, so I initially posted a comment in an old forum - oops, my bad, but I'm new to this so I hope I'll be forgiven.
I had some serious screen issues, the screen had some sort of pressure on it while in my purse and became unreadable. My warranty had long run out. I went on the Sony Fastrac site, booked a repair, paid my 100.00 and sent it off via Purolator from Vancouver to Sony in Toronto on the 9th of March.
Today, the 15th, my Reader was returned to me via Purolator - it's either been fixed or more likely replaced. All the scratches and dings are gone and the screen is brand new. All my books are loaded and the battery is fully charged. I'm reading to finish off the book I had started.
Kudos to Sony for some great customer service.
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