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A publisher's entire success depends on their ability (which equates to that of their employees) to find the best material for their market.
I've been in business & agree with what you say but publishers who don't spend a little time to educate authors about their needs & preferences are reducing their future stock in trade.
In my view it would pay dividends to give a short explanation of the books failings. This could be just highlighting shortcomings by ticking boxes on a form letter rather than an uninformative form letter of rejection. That way there is more liklihood of having a healthy supply of quality submissions.
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