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Dixiemsala · 03-14-2011, 10:18 AM

Update! Thanks to the Sony Support, my problem is fixed. If I had been able (techology-knowledge-wise) to follow some of your directions, it might have already worked. According to an email I received from Sony, the problem had to do with different email addresses between the Sony ereader store, Adobe, and the Free Library of Philadelphia. I don't quite understand this since I gave one email address when I first got my reader (the one that I let junk email go to) and my most-used email to the FLP. Then, since we moved, last week I changed my email with the FLP. After receiving the email, I went crazy changing and playing around with different email addresses. All that happened then was that I got different messages with no successful transference of book to Reader. Then, FLP wouldn't even let me download.

After calling the Sony Support number, we changed things (don't even ask me exactly what). Now, I can't get the book that I had waited for several weeks, but I now have a book, B is for Beer (first one that I could grab and check-out) on my Reader. Good to know that (other than missing that other book or getting back in a long line) everything is back to normal).

Thanks for all the advice. Guess I shouldn't have listened to all the trashing of Sony Support and should have called them earlier.

03-14-2011, 10:18 AM	#14
Dixiemsala Enthusiast Posts: 32 Karma: 10 Join Date: Oct 2010 Device: Sony 350, Kindle 2	Update! Thanks to the Sony Support, my problem is fixed. If I had been able (techology-knowledge-wise) to follow some of your directions, it might have already worked. According to an email I received from Sony, the problem had to do with different email addresses between the Sony ereader store, Adobe, and the Free Library of Philadelphia. I don't quite understand this since I gave one email address when I first got my reader (the one that I let junk email go to) and my most-used email to the FLP. Then, since we moved, last week I changed my email with the FLP. After receiving the email, I went crazy changing and playing around with different email addresses. All that happened then was that I got different messages with no successful transference of book to Reader. Then, FLP wouldn't even let me download. After calling the Sony Support number, we changed things (don't even ask me exactly what). Now, I can't get the book that I had waited for several weeks, but I now have a book, B is for Beer (first one that I could grab and check-out) on my Reader. Good to know that (other than missing that other book or getting back in a long line) everything is back to normal). Thanks for all the advice. Guess I shouldn't have listened to all the trashing of Sony Support and should have called them earlier.