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Changing the XML files didn't change the freezing. The database one simply reappeared following a reset and the proceeded to freeze.
I also contacted Sony tonight after being "cut off" from holding since the department was closing. Nice of them. I've never seen such horrible technical support, with people reading from a script and interrupting me constantly. Basically since I'm in Canada I will have to pay the $50 in shipping just to have them look at in Texas. Something I wouldn't have to pay in the US. Unbelievably combative and terrible service.
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