I use Adobe Reader, using Overdrive to download library audio books--don't ask me why--that's just what I did when I bought my Sony (which I use only for library ebooks and audio books.
I've done everything that everyone has recommended, but I still get that message. If I hadn't heard everyone talk about how customer-unfriendly Sony is, I would call someone there. And I may yet. To be honest, if it were Amazon, I would have called immediately.
Any other thoughts?
And thank you all for trying to help.
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