Thx Marc & Harry,
I used the following addresses:
support@bookeen.com
orders@bookeen.com
contact@bookeen.com
shop@bookeen.com
I doubt the problem is with any spam filtering as before ordering my CyBook Gen3 I had had a question to Bookeen re payment methods and they could reach me back in six hours. I used the same mail system and mail/intenet provider as today...
pemilahu