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@ wolf you're right...even an automated response would do for a couple of days.......
@ Ivory .....I would think even an automated email wouldn't help as it's been more than a couple of days......
I know it's hardly any consolation but I've been in your position with a totally nixed cybook.....and I know how useful it is.....I would email them with your previous emails included in the body and maybe write them in French....
Or may be start a poll about their customer service ....keeping in mind they want to improve it.....
I wish I could be of more help.....
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