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My Gen3 arrived in the middle of December. From the first it hung if I inserted an SD card so I reported it to Support@bookeen. I got an immediate reply giving me instructions what to do but it made no difference.
I emailed again early in Jan to say that I was going away and would like to return the ebook for repair/replacement on my return. Last Sunday I emailed again and got a reply Monday morning giving me the same instructions (on how to actually insert a SD card in a slot!). It still didn't work so I asked for an address to return the Gen3, pointing out that I was going away the second week in February. This time I got no reply by return and I have emailed a reminder every day last week to no avail.
The pity is that this is by far the best ebook I have owned for simply reading. Even the 64k memory is really enough, especially with the terrible file system and I get lost with the internal memory only three quarters full, so I really don't miss the 1gb to 4gb that the SD card will provide. I just download reading material for the journey from my PC before I go away.
But the day will come (fingers crossed!) when they will upgrade the software and then I am sunk, for the SD slot is used for upgrades.
So if you read this, Support at Bookeen, please reply ASAP.
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