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If I could ask Sony one thing and get a straight answer, it'd definately be along the lines of "What the hell were you thinking?!?!"
I don't know if you're very familiar with macs.... but there are like a billion pieces of software that look/work very similarly to iTunes - which would have been great (at least relative to what we have). And these are done by small, independent companies - and often one individual.
It's just so shocking that they'd design such a great device and let the ball drop on something so important.
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