Dudes........
I doubt whether there is an issue with spam filters.......I've used hotmail and they've responded after an agonising wait and reminders.......still from a hotmail account.....so they do get emails from these providers
They respond to these emails having read all of them ....but they choose to respond that way as they admitted they are short-staffed........
So....I would sincerely and wholeheartedly take a pinch of salt about such speculation about spam filters.....
That they respond to some people and not to others probably depends on how high they are on their list of priorities....people whose problems have solutions thatare simpler to implement probably get responses quicker.
My problem was new to them and because of that it was a kind of priority where they needed to measure their solutions and responses as it involved replacement of a faulty device at their cost.This process took close to a month, so I was naturally not impressed with them.But they finally did respond to my emails----with no explanation from them.
Besides on their blog they state that they have a quality issue as regards their support team.
Quote:
Please note that, even if we are not very responsive, we always read all your emails and take in account your feedback.
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Quote:
Since our creation in 2003, Bookeen has always tried to keep in touch with its customers and to offer a reactive and efficient customer support. Concerning this part of our job, we clearly have not met our quality imperatives for the Cybook Gen3 release. We are now making all the necessary decisions to have a customer support department running properly.
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So until that changes it will probably be the same