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I have not had any issues with the Sony store. I haven't used it a lot since I tend to use kobobooks, but it has been fine. I usually price check and chose the store based on that and who has the book I want. I have not had any problems with any of the stores I have used so far.
I also disagree with that report that Sony is 4% of the market, at least here in Canada. I think they have a significant portion of the market here. The only readers you can find in stores are Sony or Kobo. You can of course order a kindle online so I'm sure there are quite a few kindle owners around, I know I was tempted when I was first checking out readers online but everyone I have talked to or heard about has either a Sony or a Kobo. I know that lots of people don't buy online or wouldn't know where to start online so they tend to get what is available to them in stores and that is what is here.
Jodi
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