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You should call back and demand to talk to a supervisor at the Sony store. I have purchased a number of titles there, but had one that was really poorly formatted and missing text (I was able to compare it to excerpts on Google books). I complained and was told they'd get back to me--they never did--after 3 or 4 weeks I called again and complained more angrily. I was told the book looked the way it did because it was a different edition, which was patently false. Then I demanded to speak to a supervisor. Finally, the supervisor agreed to give me a credit for slightly more than the book cost.
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