I'm having bad screen issues right now. Admittedly, the book was dropped about 8 months ago, but there were no immediate problems. The book is 15 months old and so out of warranty. It is always in it's case and in a zippered pocket in my purse, nothing comes into contact with it. I opened it yesterday and my screen is covered in lines with about 1/2 of the text being visible.
I've set up a repair on the Sony Canada website and they had me pay 100.00 up front with no mention of a replacement.
I'm absolutely lost without my reader. Does anyone have any comments about Sony Canada and their repair and replacement policies?
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