and this is what they've got to say
Quote:
We have also noted all the remarks of our first customers : folder support, delete key, better sound interface and our dev team is already working on them. Please note that, even if we are not very responsive, we always read all your emails and take in account your feedback.
Since our creation in 2003, Bookeen has always tried to keep in touch with its customers and to offer a reactive and efficient customer support. Concerning this part of our job, we clearly have not met our quality imperatives for the Cybook Gen3 release. We are now making all the necessary decisions to have a customer support department running properly.
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Well that doesn't seem far off from an accurate description...good on you Bookeen