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@ gastan: "I suppose if she dropped a carton of eggs you'd tell her it was the carton's fault and to go back to the store and demand each broken egg be replaced."
Not quite. If you went to the store and picked up a carton of eggs and it opened in your hands unexpectedly, you'd blame the carton I think. She didn't drop the case, it slid out of the case. And googling pandigital and broken screen shows a few similar incidents as well.
"She dropped it. It can't be repaired. Get over it. Go buy another one. Be more careful. "
I think she's aware of this now.
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