Quote:
Originally Posted by Guus
02-05-2011:
Originally Posted by mtravellerh
First: you 302 owners are not forgotten and you may be up for a few positive surprises soon.
.............
What is 'soon', now 4 weeks ago?
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Well, in commercial, at best semi-professional software development we have seen in the past from PB, I would attach a "months" unit to every time relate comment. so 'soon' probably means 'within the 4-5 months'.
Regarding 'The Company' and its missing support devision and marketing/public relation representatives:
I might be wrong, but as far as I understood, there is no such thing as a global pocketbook company.
There are just some resellers, enthusiastic people who loved the early pocketbook devices (and the quality of hardware/software and responsiveness of the original pocketbook inventors) strong enough to negotiate with the early pocketbook 'company' to setup local, independent stores, using the pocketbook brand with permission.
And of course there is the 'real' pocketbook international, a Kiev based (?) small company, hold by the original inventors, of unknown but small size. May be five to ten people all in all? I don't know.
What is known is, that all those here in the forum and 'behind' the various stores are as dependent on the Kiev company as we end users are, when it comes to software updates or promised and never released SDKs and all the other troubles we see. As far as I understood, these resellers don't have any influence on the main company, and don't have any privileged information. They basically update their websites, when they spot an update on the Russian site -- provided they have someone who can read the Russian stuff ...
It is this unfortunate setup, a small and hopelessly overloaded company, which does all the technical development for an insane diversity of similar e-reader devices, on one side and independent resellers that trade under the pocketbook brand on the other side, which created the massive problems we seen now. There is simply no strong company that could possibly keep up with the market growth and customer demands pocketbook has seen over the past 1.5 years. They collapse under their own success.
All that said, I don't have any special connection to pocketbook or any magical source of information. The above is simply my summarized understanding from various comments spread-out in the English and German forums.