Quote:
Originally Posted by lmarie
So, I'm confused. I paid with Visa, not Paypal. Am I supposed to ask Visa for the money back, or -- ? Or what? Unclear here.
Thanks for any advice.
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Okay, here's a rather lengthy, and complex explanation. Paypal also offers credit-card procssing if the customer doesn't have a Paypal account. Before we got our credit-card processing set up through e-onlinedata, we first established a Paypal account for either those who *did* have a Paypal account and wanted to use it or those who had credit cards and wanted to use those. Obviously, the e-onlinedata business won't handle Paypal-to-Paypal account payments.
If you placed your order early enough, say back at orders 30 or below, you may have gone through the Paypal interface. THOSE orders are all about to be refunded. If you're one of them, you'll also be getting a notice email from us. I, on my own, chose to do this because Paypal gave me two choices, either refund now, or let Paypal hold onto the money (and generate interest income for Paypal) for six months while they made up their mind to refund the money to you. (Again, presuming you went through the Paypal interface.)
Not Another E-Book is not going to shaft customers by letting Paypal *sit* on the money for six months.
*HOWEVER*, e-onlinedata is willing to let us receive the money charged on credit cards through the e-onlinedata interface as long as we can show that we've actually shipped units to the customers. So all those other customers who used a Visa/MasterCard credit card but did not go through the Paypal interface won't have to do a damned thing but to wait until the units arrive from Bookeen and get shipped out by us.
We have been instructed that there is an 'authorize-only' mode which can be used which will issue an authorization number and put a 'hold' on that much of the credit card's balance but which won't actually 'charge' the amount until we later issue a 'forced-sale' using the authorization number. (this authorization is good for 30 days) Once we get the authorization process changed over - it will probably take over the weekend - those who've been caught in the friggin' Paypal mess will be able to re-place their orders through our regular credit card processor (e-onlinedata) and will get their product in the first batch. (Obviously, it wouldn't be fair to force those who got caught up in the Paypal mess to have to wait until we place our second 100-unit order.) Then, everyone else will go on the next 100-unit order.
Sorry for the mess. By the way, we also take checks.
Needless to say, we're dropping *ALL* business with Paypal.
And thank you for your patience!
Derek