Quote:
Originally Posted by shootist
I used the coupon to buy an ebook. It worked, they charged me, I got a confirmation email telling me to go to my e library to download my book. Problem is the book wasnt there. It does show up in my transaction history but not in my library for download. I called and was told to wait an hour for it to show up. I checked this morning and it still isn't there. I call back and after being on hold for two hours they took my number and said someone would call me within 48 hours. Needless to say I really regret buying from Borders. I wouldnt recommend buying ebooks from them.
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I also bought one ebook from Borders yesterday and received an email saying it was ready for download, but as of this morning it's still not in my ebook library. The coupon said it was for Borders rewards members. I signed up for an account last year to download free ebooks and couldn't remember if I signed up to be a Rewards member. I gave it a try and they let me use the 40% off coupon.
I submitted a customer support request via their online form, and it said they "strive" to handle requests within 24 to 48 hours. Not even an automated email acknowledging a customer service request had been submitted.
So my first and last ebook purchase from Borders. I was planning to use the coupon for 3 or 4 books, if it let me... but I ended up buying the other 3 from Amazon instead.