Quote:
Originally Posted by HarryT
Unless the "rules" are different in the US, perhaps?
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In the US, the Federal Trade Commission ruled many years ago that a credit card cannot be charged by a seller until the goods ship unless the goods will ship within 30 days (and some other conditions need to be met). The rule came about because there were too many unscrupulous sellers who would charge the credit card and either not ship at all or would ship 3 to 4 months later and then often not the ordered product.
I suspect that the problem here is that the third-party seller (the club) has charged the credit cards without having the ability to ship the goods and the processors are reluctant to release the money because there is no guarantee that the consumer will ever receive the product, which means that the processor could be stuck with any loss in excess of $50.
Protestations to the processor to release your money (i.e., by the buyer) are unlikely to work because you cannot relieve the processor of liability should you demand a chargeback because you didn't receive the product. It does not matter how much trust you have in the seller or that you are willing to assume the risk (which you can't do); the processor simply doesn't want to be caught for the money.
Perhaps the best approach would be to get Bookeen to directly process the orders. Make an arrangement with Bookeen for the club to collect the orders and pass them on.