[jsavani]

Hi, It is obviously important to produce a photograph of a defective iLiad screen to induce iRex support readily to agree to a repair under warranty. My iLiad has a column from top to bottom, mid screen, of non-display (noted in a post heretofore). The photograph of this defect led iRex support to respond immediately with a repair offer. I will keep this thread posted on when I get the box and the logistics of repair. It will be very interesting to see whether in six months to a year from now such screen defects crop up in Kindles. I am wondering if this defect, which a web search shows has occurred in several iLiads (see also iRex forum where users are describing this defect), is inherent to current technical approaches to manufacturing devices using e-ink. As to the speculations in this thread about this defect occurring because a cat sat on a screen or because a device not used for a while was jolted by connection to a computer, I find this self-blame disarming but highly improbable. My iLiad, incidentally, was working perfectly when I set it on a bedside table. The next morning the line appeared when the device was turned on. Absolutely nothing happened to the device during the night. I think it's important for users with similar defects not to try to figure out how they mis-used the device, but to acknowledge that this is a defect and lobby iRex to let us all know what it is and how it is being addressed so as not to occur again in repaired and newly purchased devices.