Quote:
Originally Posted by SUSGOD
I just called PayPal directly at PayPal Customer Service: 402-935-7733 and asked them to release the money I paid to NAEB. The Customer representative passed me on to a supervisor who said the money is in the NAEB account and he can not discuss it because of privacy issues. After I insistently requested that Paypal release the money I paid immediately even before the product is delivered, the representative said he would pass on my request.
It may not help, but it sure couldn't hurt if the customers request that Paypal deliver.
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Thank you. You know, that's an interesting response on the part of Paypal. Could you please email that to me, as completely as you can remember the discussion you had, at:
dbenner - AT - naebllc - DOT - com
which happens to be my NAEB email address, please? We're thinking we may need legal representation over this.
So, any of you who've also gone through Paypal, could you also call them and ask they release the money to us? And please send us emails of your discussion with them at the same email address?
At least Paypal is willing to 'consider' releasing the funds. I still don't know if our 'regular' credit card processor will do so.
Derek
P.S. I find it interesting that Paypal feels it has the 'right' to keep their decision and the money's status from even the person who made the payment. I guess they're far better informed than an informed and intelligent customer - not!