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My sig other has a funny story he tells, of when he was a computer operator in the days of timesharing. They had a report they ran every night. It was huge - two full paper boxes, which is what, ten thousand pages? A truck picked it up the same time every morning, around dawn, and ferried it to the customer site, so they've have it when they started work.
One night the printer was down, and they couldn't get it done before the truck left. So he was tasked with calling the user, first thing in the morning. Everyone thought the user would be upset. But here's what they said: "At the very end of the report, there's a two page summary. Can you please just fax it to me? That's all we ever look at."
D'oh!
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