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That reminds me of something I once saw happen in our office. An admin assistant printed a report, took the printed output to the scanner and scanned it, threw out the paper and converted the scanned input into a PDF.
At the time we had the technology (and we were already doing this all around the company) to simply produce the report in PDF and email it to the user, skipping the paper altogether. It just never occured to her, or anyone else involved in the process, to ask us to change the report over to PDF.
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