Quote:
Originally Posted by troll05
<snip>
I can imagine the last time was kind of a vicious circle to him: stress -> lack of time -> angry customers -> more stress -> angry answers ->....
And then a simple insult on PB turns into a personal affront and he explodes. I sincerely hope he calms down a bit in the next days and resumes this part of his job!
I know my post may be part of his decision, but as it was only thinking loud I will not refrain or excuse for it, this is something he has to endur as a "Sales manager"
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Hi troll05, et al,
I am unsure if you - or other posters in this thread - have anything to apologize for. I've reread the postings that led to this blowup, and I don't see a personal attack on on mtravellerh. Strong words were said against the PocketBook entity, and with justification.
OphReader's thoughts are probably fairly close to the mark. I certainly would find it stressful defending a company publicly, if said company has so many angry and disappointed customers as PB now has. I do not complain about the firmware on my 302, nor the promises made - I knew what I was buying into. Though - and I will say it again as a warning to other purchasers - sending a faulty, incorrect product half-way around the world and then expecting me to foot the bill for returning it is an insulting and immoral way to behave. It says a great deal about PB's approach to quality, customer service, and its marketing strategy.
I feel for those purchasers who paid a huge sum for their devices, and trusted the words issued on this forum from PB representatives. They have been cruelly let down over and over again. Even a few weeks ago in posting #52 of this thread, it sounded like the same old story - hints of things that
may come, but again
without deadlines, and to date,
without substance.
Regards,