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Originally Posted by Poppaea
This warranty thing is something that does not stop to amaze me. Perfectly fine things are returned and people get a full refund. Or they fuck it up and hold the company liable for their fault. German law does not honor when someone wants to return something they have already used because they don't like it. They are grown up, are allowed to do business and are meant to make up their minds before they purchase something.
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It's not a matter of law. It's a matter of the company having this policy, presumably because people feel more comfortable buying if there is a generous return policy.
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Whenever I read Americans return things they already used or worse fucked up themselves and brag about it I am baffled. Someone will have to pay for the waste and it is the community of buyers via higher prices that pays for them.
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As I said above, this isn't a legal requirement, but a policy of an individual company, on the theory that the number of increased sales due to generous warranty policies will offset the small number of wasted returns.
I assume the companies can run the numbers and would drop the policy if it caused them to lose money. But anecdotally I know that I am more comfortable buying something from a place with a generous return policy - it takes a lot of the risk out of the transaction.
And Germany's restrictive return policies clearly do not lead to lower prices.