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Thanks Harryt and Jellby. I have now installed the firmware upgrade. I have tried plugging into each usb port on my desktop, my laptop and my old computer. None of them work. Although the Cybook shows the cable and "connected" there is no response from the computers.!!! I've also been v. careful with the plug as not all plugs will work - shoulder casing of the other plugs too thick so I can't use another cable to see if the one I'm using is faulty - although I have successfully recharged with it. Any more ideas?
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