|
Response to SP:
The $2.00 is not at issue here. It is the fact that I was sent a coupon code which was accepted on their ordering page but did not register, whether it was my fault or their fault should not be at issue here.
What irks me is I could not get a straight answer from them (via email) and they refuse to accept that a mistake was made. It's like they crap on the customer. Even if it was 10 cents I would fight, just for the principle.
Verizon was bashed by the NYT for charging small inappropriate charges on their subscribers bills which, individually, went unnoticed by most. But there was a principle there too, which ended up as an investigation into the practice.
As far as contacting the CEO, my guess is he has the most vested interest in his organization and should be aware of the practices being conducted by his people.
|