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It is unfair that Amazon have to suffer because of this.
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This is true. It's not moral judgment, it's common sense you can apply to any device. For example, you buy a car, put rocket fuel and it and after it explodes you expect the manufacturer to take it and give you a new car? I think that everybody has right to hack the device as much as (s)he likes, but if you break device with your doing why should Amazon give you a new one? I think Amazon customer service is too good.