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Wow! I didn't mean to start anything. For the record: I have gotten almost all my books from B&N and most have been free.
I just posted this because yesterday, when I went to download one of the B&N classics, on the main page it stated it was free and when I looked at the "Thank you for your order" page, it showed the charge of $2.16 (total with tax). I also noted to the CS rep that on that page (which I had saved), it showed 8 other B&N classic books for free and he said they weren't). I understand that that is not a huge, unreasonable amount. I just wanted everyone to be extra careful to double check the site and their account so that no charges were put on their cards that they were not expecting.
As the to customer service at B&N? For the most part they are fine. But, yes, I did get the feeling that it was a "big deal" for the CS rep to go thru the routine to remove it. I also got the "Oh, it's only $2.16!" speech for which I just ignored.
Marie
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